Membership Rules

Waterfront Leisure Membership Rules.

These necessary rules and regulations have been created to provide all members and their guests with a comfortable, safe and enjoyable experience on every visit. The contents also form part of your membership agreement with us.
  1. Membership, membership cards and access
    1. Acceptance of application for membership is subject to initial fees paid in advance of one month and pro- rata days until the next available collection date for direct debits. The payments will be on a rolling direct debit basis and set to collect on either the 1st or 15th of the month.
    2. The criteria to qualify for joint membership is 2 adults at the same address. Proof of this will be required on your first visit.
    3. Proof of age will need to be produced upon the first visit of juniors, aged 5-17.
    4. Membership cards are issued to all members and must be presented to site security and Waterfront on each visit to enable access to the facilities. Members are required to have their photograph taken by Waterfront and added to each membership card for identification purposes.
    5. Lost cards will be replaced at a cost of £5.00 each. If it is due to theft, they will be replaced free of charge if a crime number is supplied.
    6. Last entry to Waterfront will be one hour prior to closing and all members must finish activities 30 minutes before the centre closes.
    7. Access will be denied following non-payment of membership fees.
    8. Notice to terminate membership is required in writing by letter or email one month prior to your next payment due date.
  2. Guests
    1. Only members aged over 18 may introduce guests to the Waterfront, subject to the payment of the relevant charge.
    2. Members must always accompany their guests in the Waterfront and are responsible for their conduct.
    3. All guests must register with valid ID at reception. Failure to do so may result in refusal of entry.
    4. Social guests can be introduced free of charge to use the Waterfront Bar & Restaurant only.
    5. A member may sign in a maximum of 4 guests at any one time.
    6. The Waterfront reserves the right to refuse entry to any person as a guest, at its sole discretion. Examples include: Former expelled members / anyone with an application for membership rejected / Suspended Members
    7. Members Free guest passes are allocated on the basis of Membership Packages / Silver – 1 free guest pass every 6 months / Gold – 1 free guest pass every 3 months / Platinum – 1 free guest pass monthly – when using a free guest passes reception must be advised prior to entry with classes subject to availability.
    8. Members may bring a guest for the day at a charge of £10.00 for an adult or £5.00 for a junior. Members guests are to be prearranged by telephone and paid for at Waterfront reception.
  3. Juniors
    1. Juniors aged 5-15 cannot be left in any area and must be actively always supervised by an adult member
    2. Juniors aged 5-15 are not permitted to use the Gym or classes, with the exception of Junior Agility.
    3. Juniors 16 can be in the leisure centre and use the gym and classes without an adult – if permitted by the instructor or if under own Public Liability Insurance
    4. Babies and under 5’s are welcome in the bar & restaurant.
    5. Juniors under 16 must be out of the leisure centre by 19:00 – Monday – Friday
    6. Juniors cannot book out Racquet Courts
    7. Children aged 5-11 are not permitted to use the sauna, steam or jacuzzi at any time.
    8. Children must use the same sex changing room after their 8th birthday or change with their family in the disabled/family changing facilities.
  4. Your general Health & Safety
    1. The Company may, at any time, withdraw all or part of a facility for any period or periods and with or without notice in connection with any cleaning, repair, alteration or maintenance work or for any reasons beyond their control.
    2. Members and guests are advised not to undertake strenuous physical activities if they have reservations as to their physical condition without seeking medical advice in advance. All members must undergo an initial assessment and a basic supervised induction before using the Gymnasium or Fitness Studio equipment and to do otherwise is at their own risk.
    3. Only sealed plastic drinking containers are permitted in any training area.
    4. In the interests of hygiene members and guests are requested to wipe down all equipment after use.
    5. No crockery, glass or food is permitted in the changing rooms, gym, studios, racquet sport, football or swimming pool areas.
    6. No pets are permitted in the Leisure centre (except Bar & Restaurant) apart from registered guide dogs.
    7. The main entrance to Waterfront must be used when entering or leaving. Alarmed fire exits, which are clearly marked, are there in the interest of safety and must only be used in an emergency.
    8. In the event of a fire, members and their guests must use the nearest available exit following the direction of staff.
    9. Parking is only permitted in designated parking bays.
    10. Smoking or vaping is not permitted in any part of the Waterfront.
    11. Waterfront Leisure will not accept liability for the personal property of members or their guests.
    12. The Waterfront reserves the right, in its absolute discretion, to refuse to store any such personal property.
    13. Waterfront Leisure cannot accept any liability for injury to any member or guest that may occur on the premises or within the grounds of the Waterfront, other than liability which may arise from the negligence of the Company, its staff or its agents.
    14. Any member who suffers an accident at Waterfront must report it to Reception / Management Team immediately.
  5. Booking facilities and services
    1. Advance bookings for classes / racquets may be made via the Clubright App, by telephone or in person.  All bookings must be confirmed on arrival.
    2. Bookings for the snooker and pool tables can be made at main reception.
    3. Fees, where applicable, must be paid before the use of the relevant facility.Cancellations received within 24 hours will incur the full facility charge.
    4. Failure to cancel a booking of any type without reasonable notice may result in incurring a penalty.
  6. Dress code
    1. Members and guests must wear a form of dress as deemed appropriate by the Waterfront management to the time of day and place on all occasions.
    2. Only non-marking tennis and squash footwear is permitted on court.
    3. Swimwear cannot be worn anywhere except in the swimming pool area.
    4. Sportswear and trainers are required in the Gym.  Crocks, sandals, flip flops or other non-supportive footwear are not permitted.
    5. Appropriate clothing is required in the Bar & Restaurant.
  7. Coaching and Personal Training
    1. All coaching and personal training is controlled by the Waterfront. No other coaching or personal training is permitted without the prior written consent from the  Centre Manager.
  8. Swimming Pool
    1. Access to swimming areas is only by designated routes.
    2. No running, jumping, or diving is allowed in or around the pool.
    3. In the interests of hygiene; please shower before using the pools, and use overshoes provided if wearing shoes on poolside.
    4. No inflatables, flippers, snorkels, outdoor shoes, clothing, bags are permitted in the pool area other than those provided by Waterfront during designated periods.
    5. Mobile devices, phones, radios, electrical devices and any items the Waterfront considers to be detrimental to the use of the pool areas are not permitted
    6. Appropriate swimwear must be worn.
    7. The pool is not under lifeguard or constant supervision – but is monitored by reception via CCTV. Members use the pool area under their own cognisance. Notices and advice issued by Waterfront are for member’s safety and must be adhered to.
    8. During certain periods of the day, the pool may be set aside for specific use such as family or adult only swimming, aqua classes and swimming lessons. Please see local timetables for specific details and conditions.
    9. Use of pool not allowed during aqua classes
  9. Sauna and steam room
    1. Members and guests with the following conditions are advised not to use the saunas, steam rooms and spa areas – Low/high blood pressure, cardiac irregularities, asthma and pregnancy. If there is any doubt your General Practitioner should be consulted.
    2. Please shower before and after using the sauna or steam room.
    3. Swimming costumes must be worn in the sauna, steam room.
    4. For safety reasons no person should spend more than 10 to 15 minutes in a sauna or steam room.
    5. Shaving is not permitted in the sauna or steam room.
    6. See rule 3.6
  10. Sunbeds
    1. Under 18’s are not permitted to use the sunbed. Tokens are an extra charge and available from reception.
    2. Members and guests must familiarise themselves with the sunbed leaflets and complete the questionnaire issued by the Waterfront prior to their first session.
    3. Members must obtain doctors consent before using the sunbeds whilst they are undergoing a course of medical treatments.
    4. In the interest of safety members will be limited to the number of sunbeds they can have in any one period. Details are listed on the sunbed information leaflet.
    5. When using the sunbeds appropriate goggles/eyewear must always be worn.
    6. See rule 3.6

We may make reasonable changes to these rules at any time by displaying changes on a Waterfront noticeboard. If we make a significant permanent change to the opening hours or facilities available, you may cancel your membership with effect from the date of the change. (Please note the Junior variation of Membership Rules at Waterfront Leisure in section 3. All other rules are consistent at Waterfront Leisure)

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