Payment Terms

Waterfront Leisure Payment Terms

  1. Principal terms
    1. This Agreement commences once both parties have agreed the terms and conditions of membership.
    2. You have responsibility for the conduct and payment of all other members joining under this Agreement and any other members added during its term. All such members must comply with the terms of this Agreement and the Rules of Membership.
    3. You are entitled to all the rights and privileges for the Membership Category chosen. There are four main Membership Categories:
    4. Platinum Plus
    5. Platinum
    6. Gold
    7. Silver
      The Waterfront can offer different Membership Categories entitling the member access to the Waterfront dependant on a specific criteria. Waterfront may not offer all membership categories shown and can withdraw the sale of a category at any time without affecting existing members. The main membership categories if available are:


      CategoryConditionsAccess rights
      SingleAged 18 years and olderAll facilities in all open hours
      CoupleMarried Partners /cohabiting partners aged 18+All facilities in all open hours
      JuniorAged 5 -17Certain facilities at published access times
      Berth holders / Hampton residentsAged 18 years and olderAll facilities in all open hours
      2. Fees and charges
      2.1 The signed application form must be accompanied by the first periodic subscription. The
      periodic subscription will either be a part payment for the initial month membership or a part
      payment of the following months subscription.
      2.2 The Monthly Direct Debit (DD ) stated will be taken on 1st or 15th of each month whichever is
      nearer dependant on the date of joining – see 2.1
      2.3 For the avoidance of doubt, you are obligated to make every monthly payment regardless of
      non-attendance, whatever the reason for non-attendance might be, except during suspension of
      membership with prior notice in accordance with clause 4 below.
      2.4 Use of Waterfront will be withheld while a debt remains on a members account.
      2.5 You agree to your Monthly DD amount, being collected in accordance with the completed DD
      2.6 If you fail to pay any amount due under this agreement, for a period of more than thirty days, we
      reserve the right to pass the debt to a third-party company for collection. The costs incurred in
      employing the third-party company will be borne by you, including costs in tracing you should you
      have changed your address without telling us.
      2.7 Membership subscriptions are inclusive of VAT at the prevailing rate.
      2.8 Subject to clause 2.7, it is the intention of Waterfront to retain your subscription at its
      contracted rate for the ‘minimum membership period’ but the company reserves the right to adjust
      your subscription in exceptional circumstances.

      3. Changing your membership
      As your needs may change over time your membership can too.
      You can: Change to another available category of membership • Add a partner or child. • Remove a
      child • Split a couple into single memberships • Join two single memberships into a couple.
      3.1 Proof of eligibility must be provided.
      3.2 Any changes in monthly subscription will take place on the first of the following month unless
      you are advised otherwise in writing.
      3.3 To change your membership, including adding a Junior or Youth, you must advise us via email.
      3.4 We also bring your attention to clause 6.8.

      4. Terminating your membership
      4.1 The table in clause 1.3 shows the membership category and the notice period on all membership
      types is one calendar month. The membership will continue on a rolling basis beyond the minimum
      period of a month and until the relevant notice period has been provided to Waterfront.
      4.2 In all cases payment for the notice period is due and will continue to be made on the same basis
      as agreed.
      4.3 A cancellation request must be received by Waterfront via email from you. Waterfront will
      acknowledge your request and confirm, in writing, the permitted date of your membership
      termination, depending on notice period. Membership termination will only be permitted with this
      written confirmation from Waterfront. If you do not receive a written response from Waterfront to
      your request, within 5 working days, please check with them that your notice was received and
      4.4 The company may expel a member if, in the reasonable opinion of the company, the member
      causes serious or repeated annoyance, or nuisance to any Waterfront staff, other member or guest,
      brings the character of Waterfront into disrepute or flouts these rules.

      5 Limitation of liability
      5.1 Waterfront will compensate you for any loss or damage you may suffer if we fail to carry out our
      obligations under this Agreement or to a reasonable standard or breach any duties imposed on us by
      law (including if we cause the death or personal injury to you by our negligence) unless the loss or
      damage is attributable to: your own fault or; a third party unconnected with our provision of
      services under this Agreement or; events which neither we nor our suppliers could have foreseen or
      forestalled even if we had taken all reasonable care.
      5.2 Our liability to compensate you for any loss or damage (in the case of loss or damage other than
      death or personal injury) is limited to a reasonable amount having regard to such factors as whether
      the damage was due to a negligent act or omission by us.

      6. General terms
      6.1 You agree to comply with the Rules of Membership which are displayed prominently in
      Waterfront and relate to opening hours, use of the facilities and your conduct. We may make any
      reasonable changes to these rules at any time provided we give you advance notice of the change by
      displaying the rules on a Club noticeboard.
      6.2 Waterfront will allow you and your guests to use the facilities, provided that you seek advice
      from a member of staff if you are in any way unfamiliar with a particular piece of equipment or type
      of exercise. Furthermore you will undertake to consult staff on an ongoing basis in relation to the
      safe use of Waterfront facilities and equipment.
      6.3 We may assign the benefit of this agreement and our rights thereunder to a third party on notice
      to you.
      6.4 In the event of a change in ownership of Waterfront your PARQ and workout data would transfer
      with Waterfront, remaining confidential.
      6.5 You agree to advise us immediately of any change to the Members details.
      6.6 This agreement is governed by English Law.
      6.7 In the event that a single term, condition or rule of membership is found to be unenforceable, all
      other terms, conditions and rules shall remain unaffected.
      6.8 Your right to change, suspend or transfer your membership is waived if you fail to make a
      payment in accordance with the terms set out in this agreement and your account is in default.
      Waterfront may, at its discretion, reinstate any of these rights in the event that your default is
      rectified to Waterfronts satisfaction.

      7 – Platinum Plus
      7.1 – The signed contract for Platinum Plus is subject to a minimum Six-month term.
      7.2 – After the end of month Three – the membership has a three month rolling notice period.
      7.3 – The agreed Platinum Plus services are indicated in the signed contract and are subject to
      availability and are subject to change.
      7.4 – All other Platinum Plus payment are as per sections 1-6 in the Waterfront Leisure Payment
      Terms – except clause 4.1 relating to 7.1 & 7.2.
      7.5 – The £20 Monthly Bar & Restaurant credit can only be used in same calendar month and cannot
      be carried over.

      Important – use of your information
      We will use your personal data to contact you regarding your membership. We would also like to
      contact you regarding other Waterfront products and services we offer but require your permission
      to do so by Opt In. You can Opt Out at any point from our marketing communication. We may also
      use CCTV to monitor our premises for security purposes. In the event that we refer a debt on your
      membership to a third-party company, for collection under clause 2.6 above, we will pass your
      membership details to that company and provide a copy of any document you have completed, if
      requested to do so. The third-party company may search your records at credit reference agencies.
      They will add to their record about you details of any such search and this will be seen by other
      organisations that make searches. This and other information about you and those with whom you
      are linked financially may be used to make credit decisions about you and other members of your
      household. These records will be shared with other organisations and used by them to:
      • Verify your identity if you and/or other members of your household apply for other facilities
      including insurance applications and claims.
      • Make credit decisions about you and other members of your household.
      • Trace debtors, recover debts, prevent money laundering and fraud and to manage your accounts.
      In the event we have to resort to instructing a third-party company to contact you, you have a legal
      right to have details of any credit reference agency that company may have referred to. You may
      request that company to supply such details.